Available
Monday - Thursday
6 PM - 9 PM EST
Submit a Support Ticket
We’re here to help you resolve your technical challenges. Please provide as much detail as possible so we can assist you efficiently. You may also call us at +1 (336) 267-5059 during normal business hours. If you know which service you require, please include that in your description as well.
Frequently Asked Questions
What is your response time?
We typically respond to all support tickets within 24 hours during our regular business hours (Monday - Thursday, 6:00 PM - 9:00 PM).
Remote vs Onsite help?
Remote support is best for software issues and diagnostics; Onsite help is recommended for hardware repairs and full home network reviews for larger homes.
What info should I include?
To help us assist you faster, please include your device type, any specific error messages, and a brief note on when the issue started.
Is travel included?
Yes, for onsite visits, the first 10 miles of travel are included. Round-trip travel is charged at $0.76 per mile.